Firmware Update

Overview

Play Computer Firmware Update

What is firmware?

A firmware update will upgrade your Play Computer with advance operational instructions without needing any upgradation in the hardware. It is a software update for your play computer.

How to update your Play Computer's firmware?

Listed below are the steps :
Step 1. Click here to download the PC Firmware Update Tool.
Step 2. Once the download is complete install the file in your device.
Step 3. After installation click on the PC Firmware Update Tool icon and make sure you open it using the latest version of Chrome browser.
Step 4. Now very carefully open the cover of the Play Computer (With the help of a small Screwdriver)
Step 5. After opening the cover of the Pee Cee, you will see the Firmware Updation Button.
Step 6. Hold the Firmware Updation button and plug your Pee Cee into any USB port of your computer using the USB-C cable.
(If you hear the initial play computer tune then, try again by pressing the firmware button while plugging in)
Step 7. Now to update the Pee Cee, first we have to erase the previous data in the Pee Cee, so click on the ‘Erase’ button and wait until it’s done.
Step 8. After the data is erased successfully, Click on the ‘Update’ button.
Step 9. After the Update is done you can plug out the Pee Cee and it is ready.
Step 10. Put back the cover of the Play Computer gently like before.

Troubleshoot

Known Issues
In most of the cases, errors occur due to the connecting cables. Try using a good quality USB-C cable such as OnePlus cables to avoid errors.
If you are still encountering errors in between the process of updating your Play Computer, refer to the table below
Error Code Error detail Error Resolution
000 Error while uploading Put the PC in bootmode, then Erase and upload
001 Error in Firmware writing(occurs during uploading)
002 Unknown Error while uploading or eraseing
003 Error in firmware update mode(not in bootmode)
004 Error with PC connection(not connected) Check if the data cable is connected to PC or change the data cable and try again
005 Stub Error Try erasing ( no need to put on bootmode ),if this happen repeatedly,then put PC on bootmode then erase and upload ,if again firmware throws code 005, Get in touch with customer care.
Error Code Error detail Error Resolution
000 Error while uploading Put the PC in bootmode, then Erase and upload
001 Error in Firmware writing(occurs during uploading)
002 Unknown Error while uploading or eraseing
003 Error in firmware update mode(not in bootmode)
004 Error with PC connection(not connected) Check if the data cable is connected to PC or change the data cable and try again
005 Stub Error Try erasing ( no need to put on bootmode ),if this happen repeatedly,then put PC on bootmode then erase and upload ,if again firmware throws code 005, Get in touch with customer care.
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